Embedded videos disappeared after update to Pro 4.0.10

Support
#1

All my embedded vimeo videos have disappeared after updating to the latest pro version. I see this error is common after reviewing the form.
Do you have a workaround?

thanks

#2

Hello @ayham

Thanks for writing to us

It might be plugin conflict or cache issue. I would suggest you, please make sure your theme and plugin are updated as per our version compatibility page. I would recommend you to check following troubleshooting guide.

  1. Testing For Plugin Conflict
  2. Child Theme
  3. Css/Js Customization
  4. Disabling Cache
  5. Disabling Cdn
  6. Permalink settings

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

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