Embed not working on mobile devices

We have an embedded donation form that has stopped working on mobile devices. It still works fine on desktops. Deactivating/activating the Cornerstone plugin on the staging site reliably causes the form to appear/disappear, but of course I need Cornerstone for the site to display correctly.

Hello Kristin,

Thanks for writing in! This issue could be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

  • Testing for Plugin Conflict
  • Theme Update
  • Child Theme
  • CSS/JS Customization
  • Disabling Cache
  • Disabling CDN

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

Deactivated all plugins except Cornerstone, form still didn’t show on mobile.
Theme, plugins are updated, caching deactivated, no CDN.
CSS/JS removed, still didn’t show on mobile.

Updated post with secure note.

Hello Kristin,

Thanks for sharing your credentials. I checked your site it seems that you are using our “Classic Raw content” element to render the form from the script. I tested with V2 version "Raw content " element and it is working fine. I would suggest you use the updated version of “Raw content” element.
Please find the test page called “Themeco Test” that is in the draft mode in the secure note.

Give-Now-Content-X

Thanks

That indeed fixed it. Thank you so much!

You’re most welcome! Glad to hear that solves it.

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