Email Forms Issue

Hello-

Our client’s site has a simple Email Forms (Pro Plugin) form on their Careers page.
When fields are filled and ‘submit’ is clicked, we have it set to display a message, confirming that their submission was successful. This used to show and does not any longer.

No settings were changed, and we’ve tried un-subscribed/new ‘test’ emails to verify, and they are adding to MailChimp successfully, but on the front-end, the form stays filled w/their info, and the subscribe button merely ‘grays out’- looks to the user like it did not get their entry.

Any help appreciated!

Best,
Sutied

Hi Sutied,

Thanks for reaching out.

It’s a known issue and already added to our issue tracker, and please check this thread too https://theme.co/apex/forum/t/email-form-doesnt-work-anymore/451104

The temporary workaround is using another subscription type plugin like ConvertPlus plugin for now and connect it to your MailChimp. Then use its shortcode to embed and replace the current Email Forms.

Please check this https://theme.co/apex/forum/t/extension-convertplus/664 for further information about the ConvertPlus.

Thanks!

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