Email address was entered wrong for my new Pro site, can't confirm the change to the corrected address

[Katie_Weddington]

Hello, I’m so happy this service exists and thank you in advance for helping me.

When my new website was set up, the techy doing the work at the time, entered my email address incorrectly. When I tried to change it to the correct address, it sent out a confirmation for the change, to the wrong email address. I can’t confirm it because it’s the wrong address. lol

How do I resolve this problem?

[mldarshana]

Hi There,

Thanks for writing in! Please provide us with the following information in a secure note so that we can reset it for you.

- Your correct email address
- Themeco Username (If that is different from this account)

Thanks!

[ruenel]

Hello Katie,

Your email and the username is correct.
Please see the image in the secure note and you can also check that in your profile:
https://theme.co/apex/forum/u/Katie_Weddington/activity

Best Regards.

[Katie_Weddington]

Thank you for correcting my email address and I was hopeful that would solve my problems activating the WP Mail SMTP plugin, after setting up the Google API account, but it hasn’t. My techy is stumped so of course I am stumped and would love any help you can give to get my mail system going. When I sign people up as editors to the website, they’re not even getting the auto response with their login info and password. I would be happy if we could just get that going. Thanks so much. Katie Weddington

[rad]

Hi there,

Are you referring to your site’s email? Your forum account isn’t connected to your site. You will have correct it through your site’s database.

You may want to consult it to a developer or hosting provider that handles your installation.

Thanks!