Elements not showing up on front end

Support
#1

Hello, a button and a video disappeared on my site. I tried deleted and replacing and that did not work, I can see the element and code in the back end, but not reflected in the front end. It is the classic button element and the embed video element and it is only on the camp sign up page: If you look you will see there are actually 2 buttons there and only one is showing… and at the bottom there should be a embed video on the right side and it is not showing up.

Thank you!
Simone

#2

Hi Simone,

Thanks for reaching out.
It seems that there is an IP restriction implemented on your site, and we are not able to access your website to examine. As we are from different parts of the World and most of us have a dynamic IP so we can’t provide a specific IP address for whitelisting too.
Alternatively, I would suggest you remove the IP(s) restrictions or you can copy your live site to a staging server without IP restrictions, so we could troubleshoot freely without breaking your site.

You-are-temporarily-locked-out (1)
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Thanks

#3

should work now. Many thanks!

#4

Hi Simone,

Unfortunately, the previously given credentials are not working. can you please check and send it once again.

Thanks

#5

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