Elements not appearing in Pro editor on some pages

Support
#1

We recently updated to the beta, and while our pages show up properly on the front end, we’ve found that some of them do not display their elements in the Pro editor. The elements are listed on the left bar, but we can’t see the elements in the preview window. Interestingly, this isn’t affecting some pages (although most are experiencing the issue).

Below is one example of the editor showing the sections and elements on the left, but with no content displaying in the preview window (just showing the header, footer and rev slider).

Screenshot_4
Screenshot_41919×773 175 KB

And below is from a different page but this is one that is working, showing all the elements in the preview window.

Screenshot_5
Screenshot_51897×857 219 KB

#2

Hi James,

Thanks for reaching out.
Sometimes the only screenshot doesn’t help us to recognize the issue you are having. We need to examine your site to check what is the cause of your problem.
Hope you will not mind sharing your website credentials. Please provide the details of your site in a secure note, including:

– WordPress Site URL & Admin URL
– Exact Page URL(s) where you are having this issue
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Thanks Tristup, I have added the required info in a secure note!

#4

Also looking more into it, this is one 9 errors that appear in the developer console when opening the problematic pages in the editor:

react-dom.min.js?ver=16.9.0:103 ReferenceError: Cannot access ‘t’ before initialization
at app.45bcdb1.js:42
at Object.useMemo (react-dom.min.js?ver=16.9.0:205)
at useMemo (react.min.js?ver=16.9.0:32)
at app.45bcdb1.js:42
at je (react-dom.min.js?ver=16.9.0:78)
at Rg (react-dom.min.js?ver=16.9.0:87)
at ph (react-dom.min.js?ver=16.9.0:218)
at lh (react-dom.min.js?ver=16.9.0:126)
at O (react-dom.min.js?ver=16.9.0:121)
at ze (react-dom.min.js?ver=16.9.0:118)

#5

Hello James,

We are sorry for the confusion. Please be aware that our support forum only caters to the stable and the latest release version of the X theme and the Pro theme. If you are using a beta version, you will have to post your issue in the beta forum. You can post a thread here:

And if you are not a member of the beta tester forum yet, you may need to check out this link first:

Thank you for your understanding.

#6

Thanks Ruenel, just posted in the beta forum!

#7

You are most welcome.

#8

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