Elements & Content not displaying in Cornerstone editor following update

Support
#1

Updated to cornerstone v2.1.6 & X v5.2.4 and now can’t work on content in “Cornerstone” view.

Please see screenshot below.

Thanks for your help!

#2

I’m having exactly the same problem and it’s driving me crazy!

1 Like
#3

Hello There,

Thanks for writing in! That issue should have not happen. Are you using CloudFlare or may have installed a caching plugin like WordFence, W3 Total Cache or WP Super Cache? Please keep in mind that after doing every updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

​
​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
Thank you.

#4

Hi There,

Unfortunately the provided credentials do not seem to work.

If you have followed the troubleshooting process reccomended by Rue and it did not work. please provide working credentials.

Thank you

#5

I updated the password. Sorry about that. Please try again!

#6

Hello @Solidwebservice,

I tried the shared credentials to login but still it’s not working. Please see screencast. Request you to kindly confirm the credentials and let us know. https://screencast.com/t/Z9o9tVWsLNS

Thanks.

#7

I changed the password again a tested. It works. Thanks for sticking it out!

#8

Hi There,

I can see the issue though I can’t find any error at the moment. There’s no caching and theme/cornerstone version is fine. Can you try switching from child theme to parent theme? Let’s see if this a result of any customization. If the issue persists, you could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time. Note to save a backup of your site first. This steps will give you vanilla wordpress setups. Let us know how it goes!

#9

Updated the theme, now its ok

#10

@markbotter Thank you.

@Solidwebservice Let us know if you are still facing issues.

Thanks

#11

Oh yes. Updated cornerstone and X and lost the whole home page.

[Thu Nov 16 03:30:38.097648 2017] [:error] [pid 20328] [client 52.32.132.246:48680] PHP Fatal error: Call to undefined function have_rows() in /nas/content/live/drdonnelly/wp-content/themes/x-child/framework/views/renew/template-blank-4.php on line 20

In the interest of not getting fired, I’ll be restoring the site to the pre-update version.

UPDATE:
The reason my home page was gone was because you guys deactivated all of the plug-ins except for Cornerstone last night. And didn’t reactivate them. Wow. That was exciting for a minute.

THEME SWITCH:
When I switched from the Child Theme to X the problem seems to be resolved.
Naturally, I’d like to have a functioning child theme.
Thoughts?

#12

Hi there,

We requested a plugin conflict testing on your end since we don’t want to do that on a live site. But yes, the plugin should be activated once done testing.

With your child theme issue, the have_rows() function is missing and I don’t remember X theme having that especially under template-blank-4.php. So the issue is from your child theme’s custom code. The template content should be like this or at least similar even from older version.

<?php

// =============================================================================
// VIEWS/RENEW/TEMPLATE-BLANK-4.PHP (No Container | Header, Footer)
// -----------------------------------------------------------------------------
// A blank page for creating unique layouts.
// =============================================================================

?>

<?php get_header(); ?>

  <div class="x-main full" role="main">

    <?php while ( have_posts() ) : the_post(); ?>

      <article id="post-<?php the_ID(); ?>" <?php post_class(); ?>>
        <?php x_get_view( 'global', '_content', 'the-content' ); ?>
      </article>

    <?php endwhile; ?>

  </div>

<?php get_footer(); ?>

It uses have_posts() as Wordpress standard and not have_rows(). I recommend cloning your site in a staging and test the update there, and of course, fix your child theme’s custom code.

Thanks!

#13

RESOLVED!
Taking a closer look at the child theme, there was some third-party javascript that, once removed, cleared up our issue.
Thanks so much for your help.

#14

Glad to hear it and thanks for letting us know.

#15

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