Editor keeps spinning and never loads

[smlombardi]

I have tried basic troubleshooting, but even if i create a brand new page the editor won’t load.

I have updated everything, increased php memory, and turned off all other plugins. i tried Edge Chromium and Safari on Mac. Nothing worked.

[rad]

Hi @smlombardi,

Thanks for reaching out.

It’s either there is a internal error caused by other plugin, or X and cornerstone is corrupted. It’s because even the X status page is blank, and there is no cornerstone ajax request on the builder.

Would you mind checking for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/docs/version-compatibility. Please follow the best practices when updating your theme and plugins. See https://theme.co/docs/product-updates for more details. I see that you’re still on older Wordpress.

2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, Javascript and templates.

6 Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

8. Please try re-installing your X theme and cornerstone.

Thanks.