Edit with Pro stopped working

Support
#1

Hi:
I uploaded backup that was built with page-builder (beaver). I changed the theme from x-theme to x-pro. When I tried to edit the page with “Edit with Pro”, I get a blank page with a line “page ok” on the top left corner!!! I have deactivated the cornerstone plugin.

When I tried to activate the cornerstone plugin I get the following error and cornerstone does not activate!!

Fatal error: Cannot redeclare class Cornerstone_Plugin_Base in /home/content/n3pnexwpnas03_data01/25/41536325/html/wp-content/plugins/cornerstone/includes/utility/plugin-base.php on line 6

In the wordpress dashboard, when I click “X-Pro->Launch” u get the “page ok” message page!!
How can get the Pro editor working??

One more think I noticed is that the URL of the page that shows “page ok” - does this give any clue??

Thanks in advance,
Ravi Upadhyaya

#2

Hi There,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes, if the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

All the best!

#3

Hi Jaoao:

I have tried the plugin deactivation - and that did not solve the problem. I still get the “page ok” page.

I see a secure note button in the post. Is that the one that I have to use to send you the access credentials?

Thanks in advance,
Ravi Upadhyaya

#4

Hello There,

Thanks for providing the information. When using Pro theme, you no longer need to activate Cornerstone because it is already integrated in the theme.

So I went ahead and logged in to your site. I edited your homepage and I do not encounter any issues. I was able to edit the page. Please check out my screenshot:

​We do recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Please let us know how it goes.

#5

Hi: I made the changes to the wp-config - nochange. I am unable to edit the page. I end-up with the “page-ok” page!!

What am I doing wrong??!!

Thanks.
Ravi Upadhyaya

#6

Hi:

Got it to work!! I had clear the browsing cache and it started working… I think it was loading the page from the cache!

Thanks a lot.
Ravi Upadhyaya

#7

Thanks for letting us know!

#8

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