Edit with cornerstone not working

[domonon]

Hi guys.

Cornerstone is stuck on the loading screen (whether on post/page edit or just the general Cornerstone button).
I’ve disabled any superfluous plugins and made sure it is updated accordingly.
Cleared browser cache, and tried using Firefox (usually on Chrome).

Can anyone help me figure this out?

Thank you!

[domonon]

Shall I post here my credentials privately?

[domonon]

Hi, please help me out. I’ts been three hours. Is there another way to contact Support?

Unfortunately I don’t have time for forum discussions, I prefer someone checks this out on my website.

Thank you!

[prakash_s]

Hello Andrei,

Thanks for writing to us.

There might be a few different reasons for this issue, I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

1. Testing for Plugin Conflict
2. CSS/JS Customization
3. Version Compatibility
4. Disabling Cache
5. Permalink

I recommend the following troubleshooting.

1.) Increase PHP Memory Limit
2.) Increase PHP Execution Time Limit

I recommend increasing the following server settings to the specified value or larger. Please consult to your web host for all these server settings

PHP configuration recommended

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts

Thanks