E&P From Summary Page Not Loading

Support
#1

Hi Support,

I have an E&P form that I am using as a contact for. For some strange reason the production form does not advance to the Summary page. Please see video for explanation.

https://www.useloom.com/share/3ef29f9f90c9441bb13d3322dce06a43

#2

Hi @soycafe,

Thanks for reaching out.

Would you mind providing your admin login credentials so I could fully check it? There is no error other than the one caused by this code

add_action('wp_enqueue_scripts','wpb_adding_scripts');

And please remove that code from your builder’s custom javascript. It’s a PHP code and not meant for javascript. Then test the form again.

Thanks!

#4

I found the - add_action… and deleted it. Still having the issue. Please see below login credentials.

#5

Hi There @soycafe

I can confirm the issue when testing your site. Can you also disable other 3rd party plugins and test your issue again. Also you need to switch to your parent X theme and see if you’re experiencing any issues related to your child theme.

Also we will require your FTP credentials to check your setup.

Thanks!

#6

See FTP credentials below

#7

Hi @soycafe,

I checked and there are logged warnings and not errors. But, I tried the form on the different page and it works. It looks like something in your homepage (existing content) is affecting the form functionality.

I recommend deleting one element at a time in your homepage while testing the form and if it works then the last content or element that you deleted is the culprit. And please back up your homepage first by saving it as a template, you can insert it back later after doing the testing.

Thanks!

#8

Thanks for narrowing it down. I created a new form from scratch and that seem to have solved the issue.

#9

Glad you’ve sorted it out and thank you for sharing the solution with us.

Cheers!

#10

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