E&P Form plugin help

[harrygwinnell]

Hi There,

I am currently using your plugin and love it! I have 2 questions if you could answer them please:

1. On the final step is there a way to move the “submit form” button above the “summary” table?

2. I am using the form to determine what discount the user gets when trading in a product, as you can see when i select “good” the text looks fine… if i select “mint” it is all close together? how do i fix this? I have attached a link to a video to show you.

video: https://we.tl/t-DbO8WINkfX

Thanks!

Harry

[tristup]

Hi Harry,

Thanks for reaching out.
I have tried to find the page you mentioned in the video, but not found in the listed location in your Themeco dashboard. If that is not listed yet, I would request you to enlist it to get further support.
After you enlist the site into your Themeco account, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– Exact Page URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[harrygwinnell]

Hi it is on my companys website which i cannot give access to. I could however give you the template of the form to see for yourself? would this be ok?

[marc_a]

Hi Harry,

We understand the privacy of your website that you couldn’t provide us the credentials. Can you just give us a link of the page where you are having an issue? and providing the template of the form is a great help for us to determine the issue.

Hope that helps and let us know how it goes.

Thank you.

[prakash_s]

Hello Harry,

Regretfully, as my colleague @tristup maintained we don’t provide the support to the domain which is not registered with our license in the “Themeco” dashboard. I would suggest you enrol your domain name in the “Themeco” dashboard.

Thanks for understanding

[harrygwinnell]

Hi I will be enrolling the theme onto the site once i know this plugin works, the website it will be erolled on will be http://staycovid-19safe.co.uk/

[tristup]

Hi Harry,

To check the issue we need to investigate your site by logging in, but as per the support policy, we can give the support only to the listed sites. I understand your points, so I request you to clone your company site into the staging server and enrolled it into your Themeco account.
And give us access in the secure note to investigate it further including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks for understanding.

[harrygwinnell]

Hi sorry i now understand i will attached the log in details to this post.

[tristup]

Hi Harry,

Thanks for realizing the problem and sharing the credentials.
It seems that a custom CSS code is overriding the margin-top of the section which is the reason behind your issue. Please find the screenshot describing the cause of the issue. Please add the following code into the Theme Options > CSS to get rid of this issue.

body #estimation_popup.wpe_bootstraped[data-form="13"] #finalSlide>DIV:nth-child(2)>DIV:nth-child(1)> [data-itemid="777"]
{
    top:0px
}

Please remember that the above code will work if copied as it is and don’t conflict with any existing style.
Please note that the code provided serves only as a guide to help you get started custom coding on your own if there’s no option offered in our theme or the products we bundle.
We really do not provide support for custom codes that means we can’t fix it in case it conflicts with something on your site nor will we enhance it.

Thanks

[harrygwinnell]

hi i copied the code and it still has not fixed the issue? see attached.

also i mentioned about to button being at the top is this possible?

[ruenel]

Hello Harry,

I am seeing a different display.

See the secure note.

Can you please clear your browser cache or use private browsing mode and test your site again?

Kindly let us know and send us another screenshot.

[harrygwinnell]

Hi the style problem only happens to “neo 2 - mint condition’” all the other products are fine

[tristup]

Hi Harry,

I went ahead and added the custom CSS code into the Design > Custom CSS rule of the specific form, and it starts working. And regarding the button, there no such option to move into the top.

Thanks

[harrygwinnell]

You sir are amazing, thanks for all the help!!

[ruenel]

You are most welcome.

[harrygwinnell]

Hi sorry one last question! how do i get all text the same size in the summary? see attached photo in desecure note

[marc_a]

Hi Harry,

To make the text same size in the summary, you need change it via custom CSS, please add this code in your X > Theme Options > CSS and feel free to change the font size to your desire size.

#estimation_popup.wpe_bootstraped #mainPanel #lfb_summary table td,
#estimation_popup.wpe_bootstraped #mainPanel #lfb_summary table td span {
	font-size: 14px !important;
}

Please note that custom CSS code is outside the scope of our support. Issues that might arise from the use of custom CSS code and further enhancements should be directed to a third-party developer or you can avail One where we can answer questions outside of the features of our theme.

Hope that helps.

Thank you.