E&P form builder doesn't allow to go with payments

Support
#1

Hi,

I have updated my page with the php version to 7.3.9 and now the form doesn’t allow the users to proceed with payments.
When they arrived at the final step after filling all the information required and clicking on pay now the form go back to the previous step.

Step that I have already followed:

I deactivated all the third part plugins
I got in touch with stripe payment provider in order to know if it could be a payment provider issue
I tried to deactivate and activate again E&p form plugin
I tried to deactivate the theme and activate it again
I deactivated the stripe payment (deactivating I was to arrive at the end of the step but without payment)

the following is the form:https://seguroserasmus.com/compraseguro/

#2

Hello Asociacion,

Thanks for writing in!

I checked the form and on my end it seems to be working fine. I am getting the popup asking for payment information. Please take a look at screenshot. Can you please try clearing browser cache and try loading the page again. In case if I am missing something please update the ticket along with few screenshots and we will be happy to assist you.

Thanks.

#3

Hi, thanks for your reply I cleaned the cache but it doesnt work. I did not get the payment popup but the form go back to the previos step:

PREVIOUS STEP

#4

Hi,

I Know which is the issue.

The vutton go back is up the button pay now.

How can i change it

#5

Hello @asociacionbb,

This is because of the negative bottom margin of the Purchase button.

margin-bottom: -28px;

If you can change it in your form settings, at least set it to Zero.

Please let us know how it goes.

#6

Hi,

From teh form designer it doesn’t allow me to apply the css changes needed.

Is there any other solution

#7

Hi @asociacionbb,

In that case, you should able to select the element and change it’s styling. Example,

Then apply the backgrounds, and in there set the bottom margin of the payment button to zero.

Hope this helps.

#8

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