Hi there. I’ve activated the E & P Cost Estimation builder that comes bundled with X. Whenever I try to save changes I’ve made to a form, all I see is the green loading screen. It never completes. There are no errors visible in the developer console. Can you help please?
Hey @pmason,
The credentials you’ve provided doesn’t work. Please check and also test for a plugin conflict. You can do this by deactivating all third-party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
If there are no errors in the console, it’s possible that the issue is PHP related. Please check your server’s error logs to see where the issue is coming from or you can let your web host look at it and ask for a fix if it’s server related like limited memory, low upload limit, low max execution time, etc.
Thanks.
Hi Christian.
Apologies, I’ve updated the password and checked the login is working now (secure note has new credentials saved to it) . I’ve disabled all plugins but there’s no change. Nothing in the php error logs either. What I have found though is that when I click the Save button, the post to admin-ajax.php is being handled as a 403 (I’ll try and attach an image). None of the other calls within the program e.g. selecting a form to edit have this problem. Do you know what may be the cause? More importantly, a fix? Thanks very much.
Hi @pmason,
Yes, I can see the 403 Forbidden by admin-ajax. Please check in with your hosting provider. Mod security rules might have been triggered. Your hosting provider can help you with this.
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