Hi,
I manage our website and am self taught from the web. I’m getting this error in recovery mode. How can I fix it?
Please let me know any additional information you might need to solve this problem
Thank you in advance for your help.
Hi,
I manage our website and am self taught from the web. I’m getting this error in recovery mode. How can I fix it?
Please let me know any additional information you might need to solve this problem
Thank you in advance for your help.
Hi Amy,
By withdrawing the post, I believe you already have resolved the issue. If the issue still existed, you can let us know.
Thanks.
Hi @tristup - thank you for your reply. I think I only withdrew my reply to the post. The issue unfortunately still exists
Hi Amy,
I have checked your screenshot, and it shows that you have not installed the X theme, which is needed to install this plugin Just for your information, the plugin named X-Shortcode is no longer supported, and you are not using it, please deactivate and delete it.
Thanks
Hi @tristup,
Thank you for explaining that. I’ve had a look and as far as I can see X is installed, but it’s running an old version.
Should I upgrade to the latest version and then deactivate and delete the x-shortcode plugin as you suggested?
Hi Amy,
I would suggest you follow the below steps while updating to the latest version of the theme.
Hope it helps.
Thanks
Great - thank you - I’ll try that and let you know how I get on
Hi Amy,
Please let us know how that works for you.
Thanks
Hi Tristup,
Just to let you know - that’s all sorted. Thanks for your help.
Hi Amy,
Glad to know that it is sorted now.
Thanks
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