Duplicating code on site - need help?

Support
#1

Hello,

On my site https://www.ontradeandtravel.com, I am getting the following error, which shows up in the footer:

“More than one instance of Sumo is attempting to start on this page. Please check that you are only loading Sumo once per page.”

Do you know how I can resolve and make this message go away?

It seems like something within your WP theme’s settings might be duplicating A LOT of code on my site, including the Sumo Wordpress plugin installation.

Basically, is seems like something is duplicating code (including plugins) & causing these issues. Does anyone know how I can resolve?

Thanks!

#2

Hi There,

It sounds like you might be having an issue with a third party plugin or script. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

Thank you for your understanding.