Duplicating a page created a Fatal Error

Support
#1

Hi

When using the “Duplicate This” option on a post the follow fatal error is produced:

Fatal error : Uncaught Exception: Unable to load content from post. in /home/237015.cloudwaysapps.com/nqqegscpwd/public_html/wp-content/themes/pro/cornerstone/includes/classes/content/class-content.php:58 Stack trace: #0 /home/237015.cloudwaysapps.com/nqqegscpwd/public_html/wp-content/themes/pro/cornerstone/includes/classes/content/class-content.php(28): Cornerstone_Content->load_from_post() #1 /home/237015.cloudwaysapps.com/nqqegscpwd/public_html/wp-content/themes/pro/cornerstone/includes/classes/element/class-element-front-end.php(208): Cornerstone_Content->__construct() #2 /home/237015.cloudwaysapps.com/nqqegscpwd/public_html/wp-content/themes/pro/cornerstone/includes/classes/element/class-element-front-end.php(87): Cornerstone_Element_Front_End->get_content() #3 /home/237015.cloudwaysapps.com/nqqegscpwd/public_html/wp-content/themes/pro/cornerstone/includes/classes/element/class-element-front-end.php(70): Cornerstone_Element_Front_End->render_the_content_cached() #4 /home/237015.cloudwaysapps.com/nqqegscpwd/public_html in /home/237015.cloudwaysapps.com/nqqegscpwd/public_html/wp-content/themes/pro/cornerstone/includes/classes/content/class-content.php on line 58

There has been a critical error on this website. Please check your site admin email inbox for instructions.

Refreshing the admin page for the pages reveals the duplicated page however it is empty.

Have you got any ideas on what could be causing this? As noticed this on a couple sits now.

Many Thanks

#2

Hello Geoffrey,

Thanks for writing to us.

It might be the issue of plugin conflict or version compatibility issue. Please make sure your theme, plugin, WordPress, and PHP version(7.4) as per our version compatibility page. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing For Theme Related Issue
  2. Testing For Plugin Conflict
  3. Theme Update
  4. Child Theme
  5. Css/Js Customization
  6. Increasing Php Memory Limit
  7. Disabling Cache
  8. Disabling Cdn
  9. Permalinks
  10. Version Compatibility

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin level username and password
  • FTP Details

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

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