Duplicated Woocommerce related products

Support
#1

Hi!

We’ve recently activated the woocommerce related products on pro theme’s theme option and we noticed that there are two duplicated related products showing.

See link for reference: https://lithiumhub.com/product/12v-lifepo-4a-charger/
Screenshot: http://prntscr.com/ovpfhr

#2

Hey Martin,

Thank you for reaching out to us. This usually happens when you’ve customization in the child theme related to WooCommerce. Try switching to parent theme and see if this resolves the issue. If it does then review your customization in child theme and remove the problematic code.

If the issue persists then please check for the following:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugin and other optimization plugins. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  4. Remove custom JavaScript if you have any bur take the complete backup of your code.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thanks.

#3

Hello @Nabeel,

I’ve followed the steps and implemented it in the staging site but it seems that the duplicated related products is still showing.

I’ve created an admin account for you guys to login in the staging site:

#4

It seems that I found the cause. The plugin “Modify Product Page Layout for WooCommerce” seems to be the one causing this issue. I’ve deactivated the plugin and the duplicated related products is gone.

Thanks!

#5

Glad you found the root cause and thank you for updating us Martin.

Cheers!

#6

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.