Duplicated key licence, which one should I delete?

Support
#1

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Currently, the site is using Pro but is not validated in WordPress (I can access the backend but cannot make changes).

My questions:

  1. Which license should I keep for the live site and staging environment?
  2. Is it safe to remove or repurpose the second license without affecting the site?
  3. If needed, how do I align staging under the correct license?

Any advice from those who’ve managed similar situations would be appreciated!

#2

Hi Chris,

Thanks for reaching out.

I checked your Themeco account and noticed that two different licenses are assigned to the same site. You can remove the site details from either one and use the other license to validate the site.

Please note that the issue you’re experiencing might not be related to the license itself. After validating the correct license, if the problem persists, please share the details and we’ll be happy to assist further.

Thanks