Hi there,
We’ve recently noticed that our implementation of Document Library Pro on https://cailba.com does not appear to be working on the French side of our website. When attempting to open a folder, it just gets stuck in an endless load.
This page is accessible when logged in via our membership platform, and works fine on the English side:
Language switching is handled by PolyLang, so we’re thinking there may potentially be a conflict that didn’t previously exist there.
We connected with Document Library Pro’s support (Barn2), who pointed to this as a theme issue. Here is their reply:
I tested this on your staging site and confirmed that the issue is coming from the Pro theme. It looks like the theme is re-querying the taxonomy terms and running them through some sort of localization function. Since this behavior comes from the theme itself, it is outside the scope of what we can support. The plugin is working correctly, but the theme is changing the output in a way we cannot control. I recommend contacting the Themeco support team, as they should be able to explain why this is happening or help you turn it off.
I expect you’ll need a WordPress login, potentially on our main and staging site, to diagnose the issue (and to see the issue in action), but I first wanted to create this ticket to see if this was a known issue or if there are any other details I can provide before sending that access. In the meantime, I’ve provided a screenshot of the issue:
