Disqus comments not working after X5.0 update

Support
#1

Hello. I’ve recently updated to the latest X theme & cornerstone update available as of today’s date. Since then the comments section have disappeared and I cannot enable them for some reason. Can you help?

Thanks,
Chris

#2

Hello Chris,

Thanks for asking and sorry for the trouble you facing. Can you please share website URL for us to take a closer look?

Thanks.

#3

My website is manicexploration.com . All blog posts and galleries should have comments enabled and showing if it’s working correctly.

Thanks,
Chris

#4

Hello Chris,

I have checked your site and I found out that you are using X 5.2.0. Please be advised that we have release X 5.2.2 and Cornerstone 2.1.2. It is now available in automatic updates. You can now update to this latest version. This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Hope this helps. Please let us know how it goes.

#5

Thanks for all your help. I’ve updated to the latest version and cleared any caches. The comments section still does not show for any of my pages where it’s enabled. Even if I disable disqus comments, the standards wordpress comments section does not show either. Would you have any other recommendations for myself? I’m not sure what else to do at this point.

Thanks,
Chris

#6

Hi Chris,

Would you mind providing the URL of your site so that we can check if there is an error on the console that is causing this issue?

Thank you.

#7

My url is http://manicexploration.com/ .

Thanks,
Chris

#8

http://manicexploration.com/

#9

Hey,

I visited your site and there is this issue: http://prntscr.com/gy5ojh and I almost have sure that`s causing the problem. Please, to check it, provide to us your WP credentials in a secure note.

#10

Here you go

#11

Hi, there,

It seems the shortname field is missing on your Disqus extension settings. Fill with your Disqus shortname info, save and test again.

Let us know if that solves the problem.

Thanks!

#12

Thanks for the tip. This was needed, but does not seem to directly correlate to the problem I’m having. Even if I turn off Disqus, standard Wordpress comments do not show either. Any ideas?

#13

Hi again,

I checked your setup and I see you’re still using outdated version of X and Cornerstone. Please all outdated plugins and theme to the latest version to avoid potential conflicts. You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

If you find anything to be out of date, you can review our update guide.

#14

I appreciate the help, but this is getting a bit silly. I can take a few weeks at times to update to the latest updates as I like to confirm compatibility before proceeding, but to simply say this at times without reviewing the history of the issue and providing some guidance beyond a request to update is what I need. Once again, I’ve updated and nothing has changed. No comments show. Disqus or otherwise. Zip, zilch. Should I just abandon all hope of having comments?

#15

Hey Chris,

Could you try the following because I could not do this in your live site?

  1. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  4. Remove custom CSS, Javascript and templates.

  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  6. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If nothing helps, please give us cPanel access. Please also note that we might deactivate a plugin for troubleshooting purposes.

Thanks.