Disappearing text on editing in text box

Support
#1

Have an issue with text disappearing after editing and adding a URL.

The text will appear and will stay on screen when adding the URL from the box which appears outside the main text box (the box which has icons for bold, italic… links.

As soon as you click outside the box the text totally disappears. Workaround has been to access the text entirely through the TEXT EDIT controls and then manually assign a colour - however the client needs to simply be able to add new text and create a link so it isn’t workable to show them a workaround and it’s more complex to create a training document for adding text this way when they can simply add or edit text on-page elsewhere.

Help appreciated. Thanks!

Link to page and URL in secure note.

#2

Hello @stuartmurphy,

Thank you for the very detailed post information.

Please be aware that this is a behavior of the copy and paste in your machine. Most of the time, when you copy a text especially if it is coming from other website page or from a Word document, all the text styles will also be copied. You won’t notice this when you paste it in the Visual tab because the preview will automatically display the text and its styling. Sometimes, it displays correctly and sometimes don’t which is why you need to check it in Text or HTML format.

To avoid this, please disable the Rich Text Formatting by default. You can do it in X/Pro > Settings > Permissions > User Preferences and the set the “Rich Text Editor Default” to Always Off.

By the way, it seems that you have installed TinyMCE Advanced plugin which overrides the styling of the Rich Text format or Visual tab of the text element. Temporarily disable this plugin and test the site again.

Hope this helps.

#3

Thanks RuNel,

Brilliant help. Much appreciated. Just so you know, it is happening typing in the text box, but agree that it’s best to just advise client and deliver training advice to input entry directly into the Visual Tab - just re-checked this and it works each time consistently.

Wasn’t aware that Rich Text could be disabled in preferences, so again, thanks for this information too!

Stuart

#4

You are most welcome, Stuart. :slight_smile:

#5

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