We are considering buying a support extension license, what is offered as part of paid support vs this legacy support?
Hey Gregory,
Thanks for reaching out!
We have three products that cater to support (Direct Support, One, and One Total Care).
Direct Support - This is inside the forum, you can post any issues in the forum and we will answer them, please note that we are answering from oldest to newest.
One -This is a premium support plan that offers priority response, customization support and even technical support on third-party plugins ( You are the one who will do the implementation but we will guide you. It is a win-win situation on your end. )
One Total Care - With Implementation Support, our team will help with code, theme, or plugin changes by doing them for you. This includes things like updating a theme or plugin, implementing custom code, or helping with integration. It’s like your very own development team on demand.
Hope that helps.
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