Design Clud does not launch

Support
#1

For some reason, it seems the thread is closed, just when I was getting assistance, so I start another one. :slight_smile:

Design cloud does not launch when I click the button in the “Pro” section in the backend of my site. (See image.) I have not found any answer in the forum or any other place.)

  • I have increased the timeout to 300 s but doesn’t help.
  • I have also increased the memory allocated to PHP in wp-config.php as below.

define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

I have earlier submitted login to my site to you in a secure note, please let me know if you need it again.

Thanks in advance!

/S-A

#2

Hi /S-A,

Can you also try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If the issue persists, please provide us with the admin access to your site in a Secure Note:

#3

Thanks for a speedy and friendly reply!

It seems the culprit was a plugin in Chrome! Privacy Badger!

Seems to work now. :slight_smile:
Thanks!

#4

Glad we could help.

Cheers!

#5

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