Design cloud templates not saving

Support
#1

Hello,
When I click ‘yes proceed’ on a template in design cloud, I just stay in the list of templates and I can’t access the new template page. It’s basically not saving in the templates manager.

How do I fix this please?

thank you very much
Anne

#2

Hey Anne,

Limitations in the web host or server are usually the cause of Design Cloud import issues. Please ask your web host to upgrade the server settings to the following (usually free):

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 5000
max_input_time = 5000
max_file_uploads =	500

Please also ask the web host to whitelist the cornerstone-endpoint directory of your site from any security system like ModSecurity. The URL to whitelist looks like the following. Your web host experts should know this as they have control over the server.

https://yourdomain.com/cornerstone-endpoint

If the web host does those and none of that helps, please provide the following information in a Secure Note.

  • WordPress Login URL
  • Admin username and password
  • cPanel/FTP access (you can get this from your web host)

Hope that helps.

#3

Thank you so much Christian! That’s a huge help. I’ll get all that sorted and I’ll come back if I still have problems. Thank you :slight_smile:

#4

Glad to hear that, Anne.

#5

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