Design Cloud template site fail to install

[Pragy]

Hi Team, i hope you can help me with installation Auto site from design cloud. Im running Pro version on Siteground and had this issue on other sites previously. I have contacted hosting provider who assured me that there isn’t PHP issue and told me to contact you.
Hope you can help.
Many Thanks!

[nabeel]

Hi @Pragy,

Thank you for reaching out to us. This usually happens due to insufficient server configuration, try contacting your hosting provider to increase the following PHP settings to the specified value or to the maximum the web host can increase.

upload_max_filesize = 100M
post_max_size = 100M
set_time_limit = 5000s
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb

Also the allow_url_fopen setting in your server must be On. That setting allows your server to retrieve data from other servers.

If the issue persists then try increasing your allocated memory limit (https://theme.co/docs/how-to-increase-php-memory-limit) by adding this code to your wp-config.php file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Sometimes hosting services do not allow you to increase the PHP memory limit by yourself and you will need to contact your hosting service provider to make the necessary changes.

Let us know how this goes!

[Pragy]

Hello there, thank you for your reply! I have contacted my hoster with your specifications and that should be all correct, but the theme still wont install. I have tried deactivating all the plugins and still no difference. Any idea?
Many Thanks!

[tristup]

Hi @Pragy,

If all the above mention settings are already there in your server, there might be a few other reasons behind your issue. I would suggest you check the following two points which can be a reason.

1. Please check if the mod_security is enabled in your site, which causes the issue in importing and does not let you call the Cornerstone endpoint to import the Design Cloud assets.
   And if that is the case, you need to contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.

2. The write permission to the uploads folder might be one of the reasons behind your issue, I would suggest you change the permission to import the images into it.

If the above points are also set and you are still getting the same issue, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

NOTE: I have tried to access your website Admin URL to log in and investigate through the dashboard but unfortunately the Admin URL does not work. Please check once before sharing it.

Thanks

[Pragy]

Hi there again i have cancelled the host provider as they were unable to exceed the time and 120 was max on my plan… i find this ridiculous as i just need install one template and unfortunately im not interested to pay huge amount of money so i can install one template … just make no sense to me… If you know of uk hosting that can do it please let me know for meanwhile i have scraped the site and looking for options…
Regrds
Pragy

[tristup]

Hi Pragy,

It will be very difficult to suggest any of the Hosting Service providers from the UK. Still, I would like to inform you that we have a similar service called Pro Hosted, you can try that too.

Thanks