Hello James,
Thanks for writing to us
I recommend the following troubleshooting about your demo import.
1.) Increase PHP Memory Limit
2.) Increase PHP Execution Time Limit
I recommend increasing the following server settings to the specified value or larger. Please do all these server settings. You can check the video to learn how to configure and increase PHP memory limit from XAMPP https://www.youtube.com/watch?v=sT5kyUUkdWA
PHP configuration recommended
memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
Recommended MySQL configuration
Please check the video to configure MySQL from XAMPP https://www.youtube.com/watch?v=zDaaG8hFYlk
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb
Please enable allow_url_fopen. The value must be On in order for your server to receive data from our server.
After all the server settings configured properly please follow these steps.
- Temporarily disable ConvertPlus while importing the demo content.
- After the import is done then activate it again
Hope that helps.
Thanks