Design Cloud - Sites install does not work

Support
#1

Hi, I have a problem when I try to install a site by Design Cloud. Can you help me?

Thanks

#2

Hello Carmelo,

Thanks for the very detailed post information. We have checked your server setting and you are all good. You should be able to import a template or demo site from the Design Cloud. Which demo or template you are trying to import by the way?

Best Regards.

#3

Hi Reunel,

Thanks for your words. I’m trying to import the “Integrity business”. Now i’m trying to import the “Studio Gold” content and doesn’t work also.

Today i was trying a lot of things of the Design Cloud and all was working very well.

Thanks!

#4

Hey Carmelo,

I have checked your settings and there are already correct. I can still confirm that the template cannot be imported to your live site. After a closer look, I found out that it is because the template manager is throwing this error:
POST https://example.com/cornerstone-endpoint 503

Please temporarily disable ModSecurity or at least white-list the URL in the secure note.

Kindly let us know how it goes.

#5

Hi ruenel, mi hosting provider tell me “Is not problem with a hosting and url, the problem may be with the theme provider.”

#6

Hi Carmelo,

I have checked it again and it seems that mod_security is still enabled on your site, and that causes the issue you are having. It does not let you call the Cornerstone endpoint to import the Design Cloud assets.
I would suggest you contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted and check if that resolves your issue.

Thanks

#7

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