I had my host increase the PHP values as per the existing thread. I deactivated the child theme and all the plugins. Dumped the cache and turned it off. Can you help, or give me some other recommendations? Thanks.
Hello Tod,
Thanks for writing to us.
It might be the issue of plugin conflict I would suggest you troubleshoot with a few of the common issues before we investigate your settings.
I recommend increasing the following server settings to the specified value or larger. Please consult your web host for all these server settings
PHP configuration recommended
memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
Recommended MySQL configuration
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb
Please ask your web host to enable allow_url_fopen. The value must be On in order for your server to receive data from our server.
After all the server settings are configured properly please follow these steps.
- Temporarily disable ConvertPlus while importing the demo content.
- After the import is done then activate it again
In case it doesn’t work for you after settings this server configuration please share your details in a secure note. Please provide the following details
- WordPress Login URL
- Admin level username and password
- Exact Template that you want to import
You can find the Secure Note button at the bottom of your posts
Thanks
We reconfigured the Mysql as per above and enabled allow_url_fopen and now everything works. Thanks for your help, Prakash!
Hello Tod,
Glad that we were able to help you. Please feel free to open a new thread if you have any more concerns regarding our theme and theme settings.
Thanks
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