Design cloud sample sites not installing on pro

[blueant7497]

design cloud stuck at Initializing… when wanting to install some sample sites

[friech]

Hey Pieter,

Thank you for writing in, please check for the following:

• Ensure everything is up to date according to our version compatibility list at https://theme.co/docs/version-compatibility. Please follow the best practices when updating your theme and plugins. See https://theme.co/docs/product-updates for more details.

• If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

• If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

• Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

• Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If the issue persists, please provide us login credentials in a secure note so we can take a closer look.

Cheers!