I installed X Pro theme locally on machine using WP Engine Local. I am trying to access the Design Cloud from the Pro Dashboard area. Whenever I click on the Launch Design Cloud button, it opens up a new tab, never loads, and the wheel spins endlessly.
Hi Cer,
Would you please kindly follow the steps below and get back to us with the result?
- Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
- Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
- Remove custom CSS and Javascript from the options and/or Child Theme and test the case.
- If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
- Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.
If you still have problems, you will need to upload your website online so we can access the WordPress Dashboard to check and troubleshoot.
Thank you.
It looks like the problem had to do with installing locally. For some reason the Design Cloud URL would not resolve from there. When I installed the website on a hosting platform, it resolved correctly.
There could be a configuration issue on your local server, Glad you sorted things out.
Cheers!
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