Design cloud not installing

[apxds]

Hey
I’m trying to install a demo site from the design cloud but it won’t load… it starts and keeps initializing forever.
I tried almost every option on the site and none worked… initializing every time.
the one I really want is the konnect model.

[tristup]

Hi @apxds,

Thanks for reaching out.
I have checked the content demo in the Design Cloude and it imported successfully. If you are still facing the same issue, please specify the demo you are trying to import. There might be a few reasons behind the issue, I would suggest you troubleshoot the following points.

1. Increase PHP Memory Limit
2. Increase PHP Execution Time Limit
3. Please check if the mod_security is enabled in your site, which causes the issue in importing and does not let you call the Cornerstone endpoint to import the Design Cloud assets.
   And if that is the case, you need to contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.
4. The write permission to the uploads folder might be one of the reasons behind your issue, I would suggest you change the permission to import the images into it.

I also recommend you ask your web host to configure the following server settings with the specified values or more for the PHP.

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16MB
innodb_log_file_size = 128M
allow_url_fopen = On

And MySQL Configurations

max_allowed_packet = 16MB
innodb_log_file_size = 128MB

If the above does not help, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[apxds]

Hi there,
can you help?
As I said the demo I’m trying to import is the konnect.
upload_max_filesize = 512M - I have 256Mb
post_max_size = 512M - I have 256Mb
Not sure what is missing.
I did import demo in another site with less than that.
I sent already my credencials.
Can you help me?

[tristup]

Hi @apxds,

Unfortunately, there is no konnect demo available in Design Cloud, can you please provide a screenshot or URL of the demo? And I would also request you, please increase the value of the specified attribute and check if that works.

Thanks