Design cloud is empty

[philippe_bonneau]

Hi support" I need Site template from Design Cloud. Now it is not loading. I have read the other support topic about that and did not solve my problem.

I have already set PHP options t0

memory_limit = 512M
upload_max_filesize = 256M, the maximum I can get at my GreenGeeeks shared hosting plan
post_max_size = 256M
max_execution_time = 360
max_input_time = 240
max_allowed_packet = Do not see this in the cPanel PHP Selector
innodb_log_file_size = Do not see this in the cPanel PHP Selector
allow_url_fopen = On

I have disabled all the plug-in

The pro theme is registred Installed Version 6.4.11 with the child theme.

[prakash_s]

Hello @philippe_bonneau,

Thanks for writing to us.

I tried to import the page from the design cloud on your server and it works fine on my end. Please let us know which site demo you want to import so that we can check it on our end. Please note that you may lose your existing site data while importing the site demo date since it will override the Theme settings and layout based on its stacks.

Thanks

[philippe_bonneau]

Crafty and Eclipses

[prakash_s]

Hello @philippe_bonneau,

I went ahead and tried to import the Crafty demo and it seems that it is working fine now you need to install WooCommerce and other required plugins to get the product and other page layouts. Please note that I have not done anything on your site. I went to cornerstone—>plus icon—>Crafty —>Create.

Hope it helps
Thanks

[philippe_bonneau]

Hi @prakash_s. Thank you. I am confused by the way to access this content. I was trying to import the site template in the LAUNCH DESIGN CLOUD button in the Pro validation page. This feature need to be more user friendly.

[prakash_s]

Hello @philippe_bonneau,

Glad that we are able to help you. Thanks for your feedback.

Thanks