Design cloud install craft site

Support
#1

Hi
when i install craft site on design cloud,
waitting for 10min but still wait for nothing.

擷取
擷取1333×647 38.6 KB

#2

Hi @hec646,
Thanks for reaching out.

There might be a few different reasons for this issue, I would suggest following troubleshooting about your demo import.

  1. Increase PHP Memory Limit
  2. Increase PHP Execution Time Limit
  3. Please check if the mod_security is enabled in your site, which causes the issue in importing and does not let you call the Cornerstone endpoint to import the Design Cloud assets.
    And if that is the case, you need to contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.
  4. The write permission to the uploads folder might be one of the reasons behind your issue, I would suggest you change the permission to import the images into it.

I also recommend you ask your web host to configure the following server settings with the specified values or more for the PHP.

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16MB
innodb_log_file_size = 128M
allow_url_fopen = On

And MySQL Configurations

max_allowed_packet = 16MB
innodb_log_file_size = 128MB

If the above does not help, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040Ă—250 15.3 KB

NOTE: If you have the ConvertPlus plugin activated, please deactivate it temporarily while importing the demo content. And activate after completing the import.

Thanks

#3

[quote=“tristup, post:2, topic:101916”]
he write permission to the uploads folder might be one of the reasons behind your issue, I would suggest you change the permission to import the images into it.
I have checked according to your suggestion,
1and２ as shown below about memory

1210-1
1210-1870Ă—269 18.5 KB

1210-B
1210-B802Ă—714 47.6 KB

3. I have tried to shut down the information security device of the website, but it still doesn’t work if I try again. and only craft of theme have a problem

  1. as shown below about permssions
    thanks
#4

Hello @hec646,

As mentioned by @Tristup, you need to increase the PHP memory limi, upload max size, post max size and the maximum execution time. Perhaps these articles can help you:

If still it does not work, can you try to import Crafty demo into your site? It is best that you create a staging site first because it seems that your site is live and there are already some contents in it.

Best Regards.

#5

Hi
After try all the step, Craft still can’t install
How to import Crafty demo into your site?
thanks a lot.

#6

Hey @hec646,

I wanted to try importing the Crafty demo into your site. Is it okay to overwrite the current set up and the post items?

Please let us know first and give us permission so that we can import Crafty demo to your site and see if we can replicate the issue.

Thanks.

#7

Thank you
Should i know how to import the “Craft” to my another website, if the theme was working well?
Now the website was build for test only, never mind for the content already.

thanks for yor help

#8

Dear Ruenel:
I fix the problem about install Craft this morning.
Thank for your help

#9

Hi @hec646,

Glad that you are able to resolve this.

Thanks

1 Like
#10

Hi, Ruenel
about install Craft in my website was successful.
but i try another website doesn’t.
Have you try to access my afccs.org and fixed someproblem for me?

thanks a lot

#11

Hey @hec646,

Design Cloud import issues are usually a result of web hosting limitations. Please contact your web host to allow downloading of large resources (mostly images) from Amazon Web Services where our Design Cloud assets are distributed from.

The Crafty demo contains pages with images and Theme Options setup. We can import the Theme Options for you, but we can’t import the pages and images. Also, if we do that, it will defeat the purpose of the Design Cloud. With that said, I’d recommend moving to a better web host. The Design Cloud does not have a problem with most quality web hosts.

#12

Hi, Christian
My build my webserver on my NAS(Network attached system) ,i need try to find the function to fix the problem about mysql and php file, until today, only one website was successful install craft, but i try to install another webite in the same way doesn’t work. i created a user name and password to ruenel for help to access my website https://www.afccs.org/ ,please try to view the website. should i talk to ruenel?

#13

Hello @hec646,

When you go to the Plugins section and install a new plugin, it will ask you to input the FTP details.

  • See the secure note below.

This means that the folder directory is not writable. Please be advised that when you import a site demo, it will upload the demo images into your site and if your server directory is not writable, the demo import will fail. You may need to check this out:

Best Regards.

#14

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