I’m trying to install the Design Cloud Integrity Business site to no avail. I disabled all plugins all I get from console is a 404. Please check attached screenshot.
Thanks for writing to us
I recommend the following troubleshooting about your demo import from Design Cloud.
I recommend increasing the following server settings to the specified value or larger. Please consult to your web host for all these server settings
PHP configuration recommended
memory_limit = 512M upload_max_filesize = 512M post_max_size = 512M max_execution_time = 300 max_input_time = 300
Recommended MySQL configuration
max_allowed_packet = 16Mb innodb_log_file_size = 128mb
Please ask your web host to enable
allow_url_fopen. The value must be On in order for your server to receive data from our server.
After all the server settings configured properly please follow these steps.
- Temporarily disable ConvertPlus while importing the demo content.
- After the import is done then activate it again
If it does not help you, please provide access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
To know how to create a secure note, please check this out: How The Forum Works
Hope it helps
Thanks for sharing credentials I just logged in and investigated the issue. When I try to import the demo template, there is a JS error on the console.
Can you please contact your hosting providing and ask them to temporarily disable your ModSecurity? You may need to whitelist Cornerstone-endpoint as well.
By withdrawing the post means that the issue is already solve. If you have any other concerns, feel free to reach us.
The host provider fixed the issue by adding “SetEnv MAGICK_THREAD_LIMIT 1” to htaccess.
We’re glad that the issue is already issue on your end. If you have any other concerns, feel free to reach us.
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