Design Cloud - Failed to load resource

Support
#1

Hi there,
unfortunately I’m unable to install a demo site within the design cloud. I’m using the PRO theme.
Headers, Content, etc. are installable and are working. Only the sites stuck at “initializing”.
I receive they following message in the console:
Failed to load resource: the server responded with a status of 404 ()
…/wp-content/themes/pro/cornerstone/assets/dist/js/admin/huebert.fa34ec9.js.map

WordPress Environment

Version - 5.3.2
Memory Limit - 512M

Web Server Configuration

Software - Apache
PHP Version - 7.4.2
MySQL Version - 5.5.60-MariaDB

PHP Configuration

Post Max Size - 64M
Time Limit - 300s
Max Upload Size - 64M

Active Theme

Name - Pro
Version - 3.1.2
Folder //wp-content/themes/pro/

Any idea how to solve this?
Many thanks - much appreciated.

#2

Hello Jnsn B,

Thanks for writing in! Your server setting seems fine. Which demo site you are trying to install? To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Regards.

#3

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