Hey guys,
my website is stuck initilising the demo download.
after searching the support forum here my host company increased the PHP time to 300s and post max size is increased to 256MB
it still isn’t working, could someone help please?
Thank you.
Hey @tamarapensa,
Thanks for reporting the issue. I see that the any demo import is stuck. Would you mind increasing the following server settings further. Please set to the specified value or more.
memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
If that doesn’t help, please give us cPanel or FTP access as well.
Please just note that we do not guarantee to provide a solution for all web server setup as it isn’t feasible to take into account setup combinations and moreover, we do not have control over the server. Our demos import successfully in most web hosts though. That means most web hosts follow a standard setup.
Thanks.
Hi Christian,
Thank you for getting back to me, however this hasn’t worked either.
Will attach a secure note for FTP now.
Thank you!
Hey @tamarapensa,
This has to do with your MySQL configuration. Please ask your web host to increase the max_allowed_packet packet size to 8mb or more.
If that doesn’t help, ask your host to improve on the following MySQL areas. In my test sites where demos work, I got pretty high numbers while I see low numbers in your site.
bytes_sent
bytes_received
packets_sent
packets_received
protocol_overhead_in
protocol_overhead_out
bytes_received_rset_header_packet
bytes_received_rset_row_packet
bytes_received_prepare_response_packet
bytes_received_change_user_packet
packets_sent_command
packets_received_rset_header
packets_received_rset_row
packets_received_prepare_response
packets_received_change_user
result_set_queries
non_result_set_queries
no_index_used
buffered_sets
If that still doesn’t help, please consider moving to a different web host.
Hope that helps and thank you for understanding.
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