Demo Importing Failed

[malavkarkar]

I’m trying to import demo in one of my websites, but it fails for some reason. Tried importing multiple demos, and all failed.

[tristup]

Hi Malav,

Thanks for reaching out.
I have tried to import the demo from Design Cloud and found that is importing the images and content. Please find the URL of two pages in the secure note that was created through demo import.

Thanks

[malavkarkar]

Hi!

I’ve been trying to import the demo “band” or “auto,” but it fails for some reason. Can you please try importing the same from your end?

[prakash_s]

Hello Malav,

I recommend the following troubleshooting about your demo import from Design Cloud.

1.) Increase PHP Memory Limit
2.) Increase PHP Execution Time Limit

I recommend increasing the following server settings to the specified value or larger. Please consult your web host for all these server settings

PHP configuration recommended

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300

Recommended MySQL configuration

max_allowed_packet = 16Mb
innodb_log_file_size = 128mb

Please ask your web host to enable allow_url_fopen . The value must be On in order for your server to receive data from our server.

After all the server settings are configured properly please follow these steps.

1. Temporarily disable ConvertPlus while importing the demo content.
2. After the import is done then activate it again

In case if it doesn’t work for you after settings this server configuration please let us know.

Thanks

[malavkarkar]

Hi!

I’ve tried increasing PHP memory and execution time limit, but it still isn’t working. Importing process fails in a few seconds only, it doesn’t even attempt to download it.

Also, an importing thing to note here is I imported demo content in another website yesterday only, which is hosted on same server. So I’m not sure if this is a server related issue.

[marc_a]

Hi Malav,

Hi Wilfried,

I can confirm that the Auto and Band designs cannot be installed. I suspect this could be a bug and have reported it to the developers for investigation but you can still install another demo design like for example I installed a crafty design on your website.

Hope that helps and thank you for understanding.