Demo content not installing

Support
#1

Hi Support,
I have an issue installing the demo content on my site. I have followed some of the other forumites who have posted but nothing seems to be working.

I have tried different browsers as well as the clear-cache option and nothing seems to be working.

Please assist

#2

Hello @fastechit,

Thanks for writing in!

Can you please let us know if there is any error message on browser console?

Thanks.

#3

Hi
Yes it does, please see attached picture;

#4

Hey @fastechit,

Looks like you have time out issue while executing the process. You can increase execution time using .htaccess file.

Simply connect to your website using an FTP client.

Your .htaccess file is located in the same folder as your /wp-content/ and /wp-admin/ folders.
Next, add this line to your .htaccess file:

php_value max_execution_time 300

This code simply sets the value for maximum execution time to 300 seconds (5 minutes). If you still get the error, then try increasing the value to 600.

Let me know how it goes.

Regards

#5

Hi There,
I have tried the above with no luck. The funny thing is that it only runs for about 4 seconds until it says it could not finish importing the demo content.

With regards to the .htaccess, should I put it under any specific tags or anything like that?

This is how it looks at the moment:

#6

Hello There,

Thanks for updating in! You must be experiencing curl timed out. Could you please ask assistance from your hosting provider to increase the CURL time limit?

If it still doesn’t help, would you mind providing us the url of your site with login credentials and which demo content you’d like to install so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password

  • FTP Hostname
  • FTP Username
  • FTP Password

Thank you.

#7

Hi
Thanks for your reply.

I will check this with them, in a mean time see credentials below:

#8

Hello There,

Thanks for providing the information. I could not investigated with your wp-config.php and .htaccess because the given ftp is not working for us. After I logged in, I only got this:

And one more thing, which demo content you would like to install? Maybe the demo content itself has some error or bug which we should investigate also.

Best Regards.

#9

Hi,
Apologies for this, please try again you should be able to connect now.

I am trying to install agency expanded demo. Most of the normal demos install without any issues, its only the expanded demos that I am having an issue with

#10

Hi There,

Can you try generating expanded demos and see if that works.

Let us know how it goes.
Thanks!