({{dc:term:count}}) not working

Support
#1

Hello,

({{dc:term:count}})

is not functioning as expected. I’m not certain, but it may have stopped working after the recent updates, as it now returns 0 on the website’s frontend.

Hoping for the solutions.

Thank you and best regards.

#2

Hello @bibhashkarn,

Thanks for writing to us.

In order to help you with your concerns, we need to check your settings. I would request please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password
  • Exact page URL

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Hi,

Thank you for your response. We have tried as per your suggestion to see the common issue but we didn’t found any such issue or were unable to figure out.

So please see the secure note for the details as per your suggestion.

Hoping for the solution.

Thank you and best regards.

#4

Hello Bibhash,

Please do check your looper again. I have just tested and the {{dc:term:count}} dynamic content is working find on my test. Maybe remove the parenthesis first.

  • See the link in the secure note below.

Thanks.

#5

Hello,

Thank you for the response.

While reviewing your suggestion, we noticed that {{dc:term:count}} is not working with the Taxonomy Brands. When Taxonomy Brands is selected, the count shows as 0. You can check the same on the test page provided in the secure note.

We look forward to your solution.

Thank you and best regards.

#6

Hey Bibhash,

it is working on the demo that I have created. Unfortunately, only in the builder and the issue appears on the live view of the page.

  • Take a look at the URL in the secure note below.

I believe that this is a bug in the latest release. I will be forwarding this issue to our developers for furthr investigation.

Please bear with us.

#8

Hello,

Thank you for your response.

I appreciate you checking the matter on the demo page and confirming that the issue occurs on your side as well.

I hope this bug will be prioritized in the upcoming version. Thank you for forwarding this issue to the developers for further investigation.

Thank you and best regards

#9

Hi Bibhash,

You are most welcome. Our development team is looking into it, and will address this in one of the upcoming release.

#10

Hello,

Thank you for the update. I appreciate development team’s effort in looking into this matter, and I’ll look forward to the fix in the upcoming release.

Thank you and best regards.

#11

Hi @bibhashkarn,

You are most welcome.

1 Like
#12

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