Database error in VR Health website

Support
#1

Hi Everyone,
I got a few days ago, the error “Database error” and I could not get in my website by any browser or Mobile device.
I asked my hosting provider and they told me that my website got this error in the plugin “comodowaf”.
I looked at in my WP desktop and I have not installed any plugin named “comodowaf”
I copy the info send me the Hosting provider:

[pid 30647:tid 139718517708544] [client 52.52.190.187:18651] [client 52.52.190.187] ModSecurity: Access denied with code 403 (phase 2). Operator EQ matched 0 at IP. [file “/usr/local/apache/modsecurity-cwaf/rules/30_Apps_OtherApps.conf”] [line “5965”] [id “240335”] [rev “5”] [msg “COMODO WAF: XML-RPC Attack Identified (CVE-2013-0235)|Source 52.52.190.187 (65+1 hits since last alert)|vrhealth.health|F|2”] [severity “CRITICAL”] [tag “CWAF”] [tag “OtherApps”] [hostname “vrhealth.health”] [uri “/xmlrpc.php”] [unique_id “YAV01aKc2DWkfxi9of1DogAAAEM”]

For it, Could you help me to fix it and avoiding that my website has not this problem anymore?
Thanks for your support
Regards
Alejandro

#2

Hi Alejandro,

It seems the issue is related to the ModSecurity, I would suggest you ask your Hosting Service provider to disable the ModSecurity. Please let us know if the issue still exists.

Thanks

#3

Hi @tristup
I will ask my hosting provider to disable the ModSecurity.
Thanks for your support again
Regards
Alejandro

#4

Hello Alejandro,

Glad that we were able to help you. Please feel free to reach us if you have any query regarding our theme.

Have a great day!
Thanks

#5

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