Dashboard doesnt load after activating theme

Support
#1

Just purchase the theme, once I install it and activate it my dashboard will not load. It only shows a blank page. How can I fix it ?

#2

Hey @MRavanelli,

There may be internal server error, Could be possible that the theme missing some files. Can you delete the theme from back-end and try to re-upload fresh copy of it?

If the issue still persist try to enable debug mode so you will be able to see error code. To turn on WP_DEBUG, find the following line of code to your wp-config.php file:

define( 'WP_DEBUG', false );

Then, replace false with true and save the file.

Let me know how it goes.

Regards

#3

It gave me this error now:

WordPress database error: [Table ‘rava2013_wp94.mail_bank_meta’ doesn’t exist]
SELECT meta_value FROM mail_bank_meta WHERE meta_key IN(‘settings’,‘email_configuration’)

Notice: Undefined offset: 0 in /home/rava2013/public_html/wp-content/plugins/wp-mail-bank/wp-mail-bank.php on line 581

Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 122880 bytes) in /home/rava2013/public_html/wp-admin/includes/template.php on line 731

#4

Hey @MRavanelli,

Plugin ‘wp-mail-blank’ shows notice so check its configuration setting, check things by deactivating wp mail blank plugin and For the fatal error you can try adding this in your wp-config.php located at the root directory of your site.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line

/* That’s all, stop editing! Happy blogging. */

Hope that helps

Regards

#5

doesnt work. everytime I activate the theme it messes up my website. So I have to deactivate and redo my old design all over. All settings…

This is not working for me, I have being trying for days and its not working… Can I get a refund ?

#6

Hi again,

We’re sorry that you’re having the trouble activating the theme, please try deactivating all third party plugins especially wp-mail-bank plugin first and then try activating the theme, this should work.

Let us know how this goes!

#7

I already did… still doesnt work… It only works if I deactivate Cornerstone.

#8

Hey There,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

All the best!