Customise in X Theme option stuck on loading

[Pragy]

Hi Themeco team, I have run into a problem with loading cornerstone or customise in x theme. When I try to customise the theme or edit page I’m stuck in loading mode.
Can you help me to sort it out?

Many Thanks
Regards
Lukas

[prakash_s]

Hello @Pragy,

Thanks for writing to us.

It seems might be an issue of plugin conflict or cache issue. I would suggest you troubleshoot a few of the common issues before we investigate your settings.

1. Testing For Theme Related Issue
2. Testing For Plugin Conflict
3. Theme Update
4. Child Theme
5. Css/Js Customization
6. Increasing Php Memory Limit
7. Disabling Cache
8. Disabling Cdn
9. Permalinks
10. Version Compatibility

If none of those work, It would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts

Thanks

[Pragy]

thank you for the reply! Will check it through out today.

[tristup]

Hi @Pragy,

Please let us know how it worked for you.

Thanks

[Pragy]

Hi Tristup, thanks have deactivated one plugin option and it went back ON.

Many Thanks
Regards
Lukas

[tristup]

Hi Lukas,

Glad that we are able to help you.

Thanks