CSS ID being replaced with text of tag

Support
#1

I’m having a very strange issue where the CSS IDs are being replaced with the value of the HTML tag.

In the back end, while editing, everything is working perfectly. When published, in some cases, the IDs are replaced with the value within the tag. As such, the CSS is not applied and the page is not styled correctly.

This is the same code that has been working for many years. The most recent update which appeared to break things was the latest WordPress update.

Is there a way to fix this without rewriting all of our custom code?

Page CSS
Page CSS1725×966 168 KB
Page HTML
Page HTML1751×861 179 KB
ID replaced with tag value
ID replaced with tag value1888×825 291 KB

#2

Hi @baselinemktg,

There could be a plugin or custom code that affects your HTML ID structure.

I recommend the following troubleshooting procedures before we investigate the settings.

  1. TESTING FOR THEME RELATED ISSUE
  2. TESTING FOR PLUGIN CONFLICT
  3. THEME UPDATE
  4. CHILD THEME
  5. CSS/JS CUSTOMIZATION
  6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

secure-note
secure-note1040×250 15.3 KB

Thank you.

#3

Appreciated. The issue is the Heroic Knowledge Base Plugin. We have contacted their support team.

#4

Great News!
If there is anything else we can help you with, please do not hesitate to open another thread.

#5

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