CSS disappears when building a new page

Support
#1

Using Pro I am creating a new page. I am entering the CSS in the CSS sidebar slideout. I save the page and when I load the page to preview it or refresh the page the CSS has not been saved and is gone.

#2

Hey @mark2inspect,

The CSS actually does not disappear. The codes were not saved. The usual cause of saving issues is not enough server memory to run all of the plugins you’re using. If you’re not using a lot of plugins, your server memory might just be really low.

Please contact the web host support to increase your allocated memory to 256M or more. Alternatively, you do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If that doesn’t help, please also try the following:

  1. Contact your web host again to increase the Maximum Execution Time to 5 minutes. If you wish to do this yourself, you can try following this article: https://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/

  2. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If none of that works, please give us the following information in a Secure Note

  • WordPress Login URL
  • Admin level username and password
  • FTP server name, username and password

Thanks.

#3

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