CS Forms Submission Problems

Support
#1

Hi,

We have a problem with a CS Form. Despite extensive testing, where I cannot find or cause a problem, visitors to the live website are reporting that their submission appears to have been sent but is not being received by us. We do not get either an email or a form submission.

I cannot find any console issues or error logs and am at a bit of a dead-end as to what is happening.

Thanks,
Christopher

#2

Hey Christopher,

I logged in to your site and I can see Form Submissions (see the secure note).

The problem with email delivery is commonly with your SMTP setup. You need to check this with the SMTP plugin support.

#3

Hi Christian,

Thanks for your reply. email delivery is not the issue. The SMTP setup is all correct and validated. You rightly saw a list of test submissions in Form Submissions. The problem we have been having is that NEITHER email nor form submission has been working for most visitors to the live version of the form. they thunk the form has submitted, but it has not.

Is it possible that having the WPForms plugin activated on the same site as CS Forms could induce a silent conflict? This may be one for @charlie.

Thanks,
Christopher

#4

I have found the reason for the form not submitting. A Number type field is causing a failed submission Here is what is happening:

  • The field is called client_total_savings. It has required toggled on and type = Number.
  • If 0 is entered into the field, it is not recognised as a number, but only during submission.
  • The form’s submit button is clicked and the form goes through the submission process, but instead of redirecting to a thank you page, the same page reloads with empty fields, but the required error message against that one field.

I have tried adding validation > -1 (there is no >= option available). The submission fails for the same reasons. Zero is apparently not a valid number.

@charlie, can a fix be created for this, please?

#5

Hey @whitemedia,

Thank you for the additonal details. This indeed looks like a bug so I’m going to report this to Charlie.

Please stay tuned

#7

Thanks @christian!

#8