Cross sells in Basket

[bill_hodgson]

Hello,

I’m using the Pro Woo functionality, including the cart / basket. Should cross-sells show up in the cart/basket or should I be doing something to make that happen? The basket isn’t a layout I can edit so not sure how to proceed. I can get cross-sells to display on the single Product layout using the Cross-sells element successfully.

Any advice appreciated, Bill

[ruenel]

Hello Bill,

Thanks for writing in!

You should add the pre-built WooCommerce Cross-Sell element.

Best Regards.

[bill_hodgson]

The basket page isn’t a layout I can edit. When I’m viewing an active basket with products Cornerstone doesn’t offer a layout on the menu.

Can you think again, where is the cart layout?

Thanks

[bill_hodgson]

Just for clarity, it’s the basket page shown below. This isn’t a layout I can edit, and it’s way too complex to re-make from scratch even if I knew how to.

Thanks, Bill.

Here is the single product page with the cross-sell element included

[tristup]

Hi Bill,

If the Cross Sell products showing on a single product page that means they are already set. But if you are not able to see the cart page while using the default cart page, there might be something else that is the reason behind your problem.
I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue ** if you have activated it.
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
I would also request that you activate any of the default themes, like TwentyTwenty, and check if the issue persists or not. If the issue persists, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

NOTE: I have tried to check your website listed in your Themeco Account, but it shows an ERR_CONNECTION_TIMED_OUT error.

Thanks

[bill_hodgson]

Here’s the cart with 2020 theme

That;s working as expected. Is this a Theme problem then?

[bill_hodgson]

This product has the cross-sells: https://devhps.site/product/hps-membership/

[tristup]

Hi Bill,

I have checked your cart page after adding the mentioned product and it shows the Related Products as shown in the given screenshot.

NOTE: The Pro is the active theme while checking the above.

Thanks