Hi, I get a WordPress critical error that disappears when deactivating the theme.
I work with BlueHost.
I have reactivated the support plan for one year. Thanks for your support.
There is also an issue concerning the license, I get an error message when I put it back on WordPress. I don’t know if this might be the core issue so I add it to the list.
Thanks for reaching out.
I have checked your website and found that the X theme is not updated and activated. I would suggest you update the X to its latest version by following the below steps and retrying the validation.
- Delete the existing Cornerstone
- Update the X theme to the latest version on automatic updates.
- After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be the latest version.
Thanks
The X theme was up to date, but by reactivacting it crashed the website again. Please more help.
In that case, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
– FTP/CPanel credentials to access the files.
To create a secure note, click the key icon underneath any of your posts.
NOTE: Please also check the PHP version and the critical errors from Tools > Site Health.
Thanks
Dear Tristup,
Thanks for your support.
I have deactivated the theme and the critical error disappeared.
When reactivating the theme, the critical error reappeared.
Please find credentials attached. I cannot resolve this myself.
The X Theme is deactivated and the plugin Cornerstone is deleted.
Could you please log into the website and help more? Thanks very much.
I have checked it again and found that the X theme installed is 9.1.4 whereas the latest version is 10.3.8. I would suggest you again delete the existing X theme and upload the latest version of X by downloading from your Themeco Account and installing the Cornerstone by following the steps explained in my previous reply. I have also found that you are using the PHP version 7.4.3, I would suggest you update the PHP version to 8.0. If that does not help, please provide the FTP/CPanel credentials to access the files.
Thanks
HI Tristup,
I have updated the Theme and Cornerstone according to your advice, now it works and I can activate the Theme.
Also, I have updated PhP to 8.0, thanks for the heads up about it.
Now it all works well, thank you.
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