Critical website error AND cannot validate Themeco license/Cornerstone

[alexbanfield]

Hello,

My website (alexbanfield.co.uk) crashed recently due to a “critical error”, and I thought it was because my PHP was outdated. I’ve updated it to PHP 7.2, updated plugins and updated the Themeco plugin, but when I leave recovery mode, the issue persists.

While in recovery mode it says I need to validate my license. (Perhaps this is always the case when in recovery mode?) It says the following:

Cornerstone is not validated . Place your Envato purchase code or Themeco license for instant access to automatic updates, support, and custom templates. [Learn more] about product validation or [manage licenses] directly in your Themeco account.

Then, when I input the license code it says:

This looks like a brand new purchase code that hasn’t been added to a Themeco account yet. Login to your existing account or register a new one to continue.
LOG IN OR REGISTER

When I click the LOG IN link, and then click YES to "Add the license to my account, and validate this site: " it takes me to the following page:

Uh oh!
SOMETHING WENT WRONG

If I deactivate the cornerstone plugin and
leave recovery mode, the same thing happens.

If this validation issue would rectify itself when not in recovery mode, then I am at a complete loss as to what to do next. Any help is greatly appreciated.

Thanks, Alex

[alexbanfield]

The email wordpress sent me about the crash also said:

Next, visit the page where the error was caught (https://alexbanfield.co.uk/wp-admin/admin.php?page=cornerstone-home) and check for any visible issues.

[tristup]

Hi Alex,

Thanks for reaching out.
I have checked your website and found it showing the errors. That means there might be something that is the reason behind your issue. I would suggest you add the debug setup in the wp-config.php file to log the errors into the file name debug.log inside the wp-content folder.

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
//SET PHP INI DISPLAY ERROR FALSE
@ini_set( 'display_errors', 0 );

Please find the video that will help you to edit wp-config.php and add the above code: https://www.youtube.com/watch?v=3SDPTafEM8o
You can let us know errors logged into debud.log if you find any error that is related to our theme or theme bundled plugins.

NOTE: I would suggest you update the PHP to its latest version or at least to 7.4 and check if that resolves your issue.

Thanks

[alexbanfield]

Hi tristup. Thanks so much for your suggestions. The debug threw up the following (among several other issues):

[03-Nov-2021 18:09:32 UTC] PHP Parse error: syntax error, unexpected ‘)’ in /home/cluster-sites/1/a/alexbanfield.co.uk/public_html/wp-content/themes/x/framework/functions/x/migration.php on line 268

I’m working on the PHP right now and I’ll respond when it’s done.

Thanks,
Alex

[alexander]

Hi Alex,

Thanks for locating that error. I can confirm it’s a bug that we’ve already sorted out for the point release going live this afternoon. It only affects PHP versions older than 7.3, so if there’s a way to change versions that will help in the meantime.

[khardman]

Hello,

I am having the exact same issue, and my website is down because of the issue. Is the new release with the bug fix available?

Thanks,
K

[marc_a]

Hi Alex,

A new release of updates is available, please update your theme to the latest version. It is also advisable to update your PHP version 7.4 or up.

Hope that helps.