Critical site error using new purchase code

[landmarkinsurance]

I used a purchase code from a new purchase to validate an existing install of Theme X and I got a critical error

[marc_a]

Hey Jeremiah,

Thanks for reaching out!

We are not quite sure what critical error you’ve encountered when validating an existing installation of the X theme. Would you mind sharing your admin credentials so that we can check what’s going on? To do that, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password
• FTP Access

You can find the Secure Note button at the bottom of your posts.

Thank you.